Reliant Contact Management System
Myself and another designer partnered with Reliant, a Christian mission agency, in conjunction with our capstone semesters for our Masters at Indiana University.
Timeline
Spring 2020: Literature Review, Competitive Research, Field Research, Analysis, and Initial Concepts
Fall 2020: More Concepting, Lo-fi Prototypes, Hi-fi Prototypes, Usability Study, and Tasks Analysis
Throughout the process we met with our Reliant stakeholders biweekly to review and approve work.
Challenge
Allow support-raisers to get up-and-running as quickly as possible
Enable fluid contact management
Break down large tasks into a manageable set of actionable steps
Help support-raisers to manage relationships with their supporters
Practically integrate with existing systems and maximize value vs overall engineering effort
Personas
Our research surfaced two personas. The biggest difference between them was the amount of time they were fundraising for.
Responsibilities
Responsibilities were divided evenly between the other designer and myself. One of us would take lead on one aspect and the other would back them up, then we would switch on the next assignment.
Deliverables
Literature Review
Competitive Research Report
Field Research Report
Research Analysis Report
Lo-fidelity Concept
Usability Study Report
Hi-fidelity Figma with 3 Main Prototype Flows
Initial Concepting (Task Flow)
Initial task flow concepts
Rough homepage sketch
User Journey Map
Homepage Screen
Homepage Screen
Log an Activity screen